ace75 Privacy Policy

01

1. Introduction and Purpose

ace75 ("we", "our", "platform") is committed to providing a trustworthy online gaming experience for users in Bangladesh. Your personal privacy matters greatly to us. In this privacy policy we describe in detail what information is collected when you use the ace75 platform, why it is collected, how that information is used, and what steps we take to protect your data.

By using the ace75 website or services, you are considered to have given your consent to the terms of this privacy policy. This policy should be read together with ace75's Terms and Conditions, as both documents together give a complete picture of our relationship with you.

Our services are available only to individuals aged 21 or older. We do not knowingly collect any information from minors.

02

2. Information We Collect

Various types of information are collected during registration and use of services on the ace75 platform. These are listed by category below:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Financial transaction details — such as bKash, Nagad, Rocket, Upay account numbers
• What you voluntarily share via live chat or email

2.2 Automatically Collected Information

• IP address and device type (mobile, tablet, desktop)
• Browser type and version
• Page views, session duration, and navigation paths
• Gaming activity and betting history
• Login time and logout time
• Information obtained from cookies and similar tracking technologies (discussed below)

2.3 Information Received from Third Parties

In some cases, information about you may be received through payment processors or identity verification service providers — only as needed for transaction confirmation and fraud prevention.

03

3. Purpose of Data Use

ace75 uses your information for the following legitimate purposes:

3.1 Account Management and Identity Verification

Your provided information is used to complete the registration process, confirm your age and identity, and keep your account secure. This also supports anti-money laundering (AML) and fraud prevention efforts.

3.2 Service Delivery and Improvement

Information is used to operate the gaming platform, process deposits and withdrawals, and improve service quality. This information is also needed to ensure the security of transactions made through bKash, Nagad, Rocket, and Upay.

3.3 Customer Support

Information is used to resolve your issues via live chat or email and to maintain communication with you.

3.4 Responsible Gaming

By monitoring your gaming behaviour, potential problems are identified and support is provided in line with responsible gaming principles.

3.5 Bonuses and Promotions

Your account information is used to provide benefits such as welcome bonuses, cashback offers, and VIP programme rewards.

3.6 Legal Compliance

Information may be retained and used to comply with applicable laws and regulations and to respond to lawful requests from legal authorities.

04

4. Sharing and Disclosure of Information

ace75 does not sell or commercially rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete a transaction is shared with payment service providers such as bKash, Nagad, Rocket, or Upay.
• Identity verification services: Information may be shared with trusted verification agencies as part of the KYC (Know Your Customer) process.
• Legal authorities: Information may be provided at the request of government or regulatory authorities in response to a valid order or legal obligation.
• Fraud prevention: Necessary information may be disclosed to assist in investigating illegal activity or fraud.
• Game providers: Only the technical information required to operate games may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI.

Any third-party service provider is contractually bound to comply with ace75's privacy standards. We do not enter into any partnership unless the security of your data is assured.

05

5. Cookies Policy

ace75 uses cookies and similar technologies (such as local storage and session storage) to improve the functionality of the platform and to provide you with a personalised experience.

5.1 Types of Cookies

• Essential cookies: These cookies are essential for maintaining login sessions, ensuring security, and operating the platform's core functions. Disabling them may prevent you from using the service.
• Functional cookies: Used to remember your language preference, layout settings, and other preferences.
• Analytical cookies: Anonymous data is collected to understand site usage patterns, which helps us improve our service.

5.2 Managing Cookies

Most modern browsers allow you to control, restrict, or delete cookies. However, disabling essential cookies may prevent some important ace75 services from working properly.

06

6. Data Security Measures

ace75 takes the highest technical and organisational steps to protect your personal and financial information. Our security framework is as follows:

• SSL/TLS encryption: All data transmission between your browser and our servers is protected by strong SSL encryption.
• Data encryption: Sensitive data (such as passwords and financial information) is stored using industry-standard encryption algorithms.
• Access controls: Only authorised staff may access your information for specific purposes; all access is logged.
• Firewall and intrusion detection: Advanced firewalls and round-the-clock monitoring prevent unauthorised access.
• Regular security audits: Security audits are conducted regularly by third parties.
• Two-factor authentication: An additional verification method is provided to protect your account.

While we strive to ensure the highest level of protection, it is not possible to guarantee 100% security on the internet. You are therefore advised to remain cautious — use a strong password and do not share your login details with anyone.

07

7. International Data Transfers

As ace75 is an international gaming platform, your information may in some cases be processed or stored outside Bangladesh. This is mainly due to game server operations and technical infrastructure. For any such transfer, we ensure that an equivalent level of data protection is in place at the destination.